Site down or compromised, any hour
Emergency WordPress Support, Any Hour of the Day
Get an engineer on a WordPress emergency. Site down, white screen, database error, checkout failing or an active compromise — answered at any hour, nights and weekends included, whether or not you are already a client. Rescue first, root cause second.
Get a free written site audit
Send the address and we return a written report inside one working day: patch backlog, exposure, load timings, restore status.
- Answered around the clock. An outage does not wait for Monday
- Contracted restore: four hours on Professional, two on Business
- Service restored first — root cause worked once you are back up
- No fixed emergency fee quoted before we have seen the site
What this covers
- Site completely down or white-screening
- Error establishing a database connection
- 500, 502 or 504 errors under load
- Checkout or payment failing on a live store
- Active malware or a Safe Browsing warning
- Locked out of wp-admin
- A failed update or migration that took the site with it
- Host suspension for resource use or abuse
What to do before you contact us
- Write down what changed. An update, a new plugin, a host migration, a certificate renewal, a DNS change. Almost every emergency follows one.
- Do not delete anything. On a compromise, the files are how the entry route is found.
- Do not restore a backup over the top yet if you can avoid it. It can overwrite the evidence and it often restores the vulnerability too.
- Get the hosting login ready. Most of the time lost on an emergency is spent waiting for access.
Most emergencies we attend were preventable, and the report says which. Prevention is tested updates, off-site backups and hardening with daily scanning — the recurring work that makes up WordPress maintenance, priced monthly on maintenance plans and pricing rather than quoted per incident.
How the work runs
- Tell us the URL and what changedAlmost every emergency follows a change: an update, a plugin, a host migration, a certificate. Knowing which saves an hour.
- TriageIs it the application, the database, the host or DNS? Different problem, different fix, and guessing wastes the time you do not have.
- Restore serviceUsually a rollback to the last good state. Getting you back up is not the same job as understanding what happened, and it comes first.
- Find the causeLogs, recent changes, resource limits. Restoring without this means the same outage tomorrow.
- Fix and hardenThe actual fix, plus whatever stops the repeat.
- Write it upWhat broke, why, and what would prevent it. Most emergencies we attend were preventable, and the report says so plainly.
Plans that include this
- Starter$39/monthor $390 a year — two months freeBlogs, portfolios and brochure sites
- UpdatesMonthly
- BackupsWeekly, 30-day retention
- Uptime5-minute checks
- Malware removalNot included
- Most chosenProfessional$79/monthor $790 a year — two months freeSmall businesses and lead-generation sites
- UpdatesWeekly + PHP version management
- BackupsDaily, 60-day retention
- Uptime1-minute checks
- Malware removalIncluded
- Business$149/monthor $1490 a year — two months freeStores, membership sites, anywhere downtime costs money
- UpdatesWeekly, tested on staging first
- BackupsDaily, 90-day, multi-location
- Uptime1-minute + 2-hour restore
- Malware removalIncluded
What clients say
They found malware two of our previous agencies had missed, cleaned it in an afternoon, and told us exactly how it got in.
Operations Director, professional services, 4 sitesThe staging step is the whole point. Three years and not one update has taken our booking form down.
Practice Manager, healthcareWe resell it to 31 clients under our own brand. The reports go out with our logo and our clients have never heard their name.
Agency Founder, digital agency
The service that covers this
WordPress price and package serviceCompare three levels of ongoing WordPress care, priced per month and set out feature by feature so you can see exactly what each tier patches, backs…
Related pages
Questions people ask before calling
How fast do you respond?
Outages and active compromises are answered at any hour, nights and weekends included. The contracted numbers are restore times: four hours on Professional, two on Business. Plan support — questions, edits, planned work — is separate and runs in business hours at 48, 24 or 8 hours by tier. Any provider selling 24/7 should be able to draw that same line on request.
Do I have to be a client?
No. One-off emergency work is quoted after triage.
What does emergency work cost?
Quoted once we have seen the site. A locked-out admin and a three-month-old compromise are not the same job and we will not pretend they are.
My site is down but my host says everything is fine.
Common, and usually true from their side — the server is up and the application is failing. That is exactly the gap this covers.
Can you work with my existing developer?
Yes. Often the fastest route is us restoring service while they work the cause.